Partnering/Common Goals

• Continuous Improvement
• Excellent Processablility
• Innovation
• Inventory and cycle time reduction
• Cost reduction based on TCO "Total Cost of Ownership"
• Zero price increase
• Reduction of paperwork with the aid of web services and transactions, annual contracts, and payments off receivers
• Delivery On-time ... Every-time ... All the time
      o 95% on-time delivery is minimum requirement.
      o Accurate Quantity, Packaging Documentation and Billing
• Billing
      o Reduce Multiple sources
      o Lead time reduction
• Fast Response and Anticipate Needs
• Flexibility to our changing needs
• Minimal lead times (JIT)
• Quality at the source

Plymouth Products Supplier Expectations

Advantage Pricing

• Supplier partners will be selected based on their ability to achieve
pricing levels below competitive pricing.
• Zero price increases.

Quality/Reliability

• The supplier must take full responsibility for the quality of their products
and services.
• Supplier partners shall provide warranties that demonstrate a commitment to quality.
• Supplier partners will be expected to provide proof of corrective action
on all returned or non-conforming products.
• The supplier, through the use of process control methods and techniques,
will provide products and services that Plymouth Products may not be
required to verify.
• Each supplier must complete a self survey or provide proof of ISO/QS
certifications in order to validate an effective quality system.
• Supplier partners must strive for continuous improvement.

Confidentiality

• Statement of confidentiality to be signed by supplier partners where applicable.

Delivery Policy

• A delivery window of 5 days early and 0 days late to committed date will be
considered on time.
• 95% on-time delivery is minimum requirement.

Service

• Provide responsive value added support focused on the customer.

Shared Cost Reduction

• Share cost savings for supplier partner generated cost reduction ideas.

Value Analysis

• Cost improvement of existing components and materials.

Value Engineering

• Involvement in the design process prior to design release.

Lead Time Reduction

• The ability to systematically reduce cycle times and to provide materials
to the customer as close to consumption date as possible.
• Supplier managed inventory/supplier stocked inventory programs in place.

What do we Promise to our Customers

Improvements to our processes will help ensure rapid response to our customer's changing needs.